Refund policy
Refund Return Policy
Refund & Return Policy
At JIVACHI, every piece of jewellery is carefully checked for quality before it is shipped to you. We take great care to ensure that you receive the item you ordered in perfect condition.
Returns and Exchanges
Due to the nature of jewellery products and for hygiene and safety reasons, we do not accept returns or exchanges for change of mind, personal preference, incorrect selection, or other non-defective reasons.
Once a jewellery item has been delivered and opened, it cannot be returned for these non-defective reasons. This does not affect our policy for items that are received damaged, defective, or different from the item ordered.
Damaged or Incorrect Items
If your order is received damaged, defective, or different from the item you ordered, please contact us within 24 hours of delivery at jivachipkl@gmail.com.
Please provide:
- Your order number
- Clear photographs of the item and packaging
- A brief description of the problem
We will review the issue and, where the claim is accepted, arrange a replacement/exchange or refund, as applicable.
Refunds
Where a refund is approved, the refund will be processed to the original payment method used for the order. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Contact Us
For any return, replacement or refund-related query, please contact:
Email: jivachipkl@gmail.com
Phone: +91 8427552891
JIVACHI
Booth No. 32, Sector 4 Market, Sector 4
Panchkula, Haryana – 134112
India